Shipping policy

Shipping Policy

Order Processing

Orders are usually processed and dispatched within [2–5 business days]. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, new product launches or sales, processing may take a little longer.

Shipping Within Australia

Shipping costs and available delivery options will be displayed at checkout.

Estimated delivery times after dispatch are:

Standard shipping: [3–7 business days]
Express shipping: [1–3 business days]

Delivery times are estimates and may vary depending on your location and the delivery provider.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Addresses

Please check that your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible at [your email address].

We cannot guarantee that an address can be changed after an order has been dispatched. Additional postage charges may apply if an order needs to be resent because an incorrect or incomplete address was supplied.

Delayed or Missing Deliveries

Fatal Encounters is not responsible for delays caused by delivery providers, severe weather, public holidays or other circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after its estimated delivery date, please contact us at [your email address] and we will help investigate the delivery.

Damaged Orders

If your order arrives damaged, please contact us within [7 days] of delivery. Include your order number and clear photographs of the damaged item and packaging so that we can assess the issue.

Depending on the circumstances, we may arrange a replacement, repair or refund. Nothing in this policy limits your rights under the Australian Consumer Law.

International Shipping

[We currently ship only within Australia.]

Or, if international shipping is available:

International shipping options and costs will be displayed at checkout. Customers are responsible for any customs duties, import taxes or other charges imposed by their destination country. International delivery times may vary due to customs processing and local delivery services.

Pre-Orders

Products purchased on pre-order will be dispatched from the estimated shipping date shown on the relevant product page. Any estimated date may change due to manufacturing or delivery delays. We will notify affected customers of significant changes.

If an order contains both pre-order and available products, the entire order may be shipped together once all products are available.